Terms of sale

General Terms and Conditions of Sale

Last updated: October 12, 2026

These General Terms and Conditions of Sale govern purchases made from the SNAL ELECTRO online store, accessible at https://snal-electro.fr/.

They establish the contractual conditions governing product sales, prices, orders, payments, shipping, returns, and warranties.

Article 1 — Seller Identification

The seller is:

SNAL ELECTRO

Registered Address: 26 Rue Bosquet, 75007 Paris, France

SIREN: 130161904

SIRET: 13016190400011

VAT Number: FR02130161904

Email: contact@snal-electro.fr

Website: https://snal-electro.fr/

Article 2 — Scope and Application

These General Terms and Conditions of Sale apply to purchases made through the SNAL ELECTRO website by consumers.

Before completing a purchase, customers have access to the applicable contractual terms.

By confirming an order, customers accept these Terms and Conditions of Sale, without prejudice to their mandatory statutory rights.

Article 3 — Products

SNAL ELECTRO offers a range of products for the home, including:

Household appliances.
Furniture and home furnishings.
Kitchen and home equipment.
Other home and household products.

Product descriptions, technical characteristics, dimensions, and prices are presented on the relevant product pages.

Customers should review these details before placing an order.

We aim to ensure that product information is accurate and updated whenever necessary.

Article 4 — Prices

All retail prices are displayed in euros (EUR).

Applicable VAT is included in consumer-facing product prices unless the applicable law provides otherwise.

Any additional delivery charges are disclosed before the customer submits the order.

The total amount payable is displayed at checkout.

The price applicable to an order is the price confirmed when the order is placed, subject to applicable legal provisions.

Article 5 — Placing an Order

Customers may place an order by selecting products and adding them to their shopping cart.

Before confirming the purchase, customers can review the order details, including:

Selected products and quantities.
Product prices.
Delivery information.
Applicable taxes.
Shipping charges.
Total order value.

Once the customer confirms the order and completes the applicable payment process, an order confirmation is sent by email.

The confirmation provides a record of the purchase.

Article 6 — Payment Methods

Accepted payment methods are displayed during checkout.

Payments are processed through the payment service providers made available on our website.

Customers must provide accurate payment and billing details.

Orders may be subject to verification and payment authorization before dispatch.

Article 7 — Product Availability

Products are offered subject to availability.

If a product becomes unavailable after an order has been placed, the customer will be informed as soon as reasonably possible.

Where the order cannot be fulfilled, an appropriate alternative may be proposed, subject to customer acceptance.

Where required, the customer will receive a refund in accordance with applicable law.

Article 8 — Delivery and Shipping

SNAL ELECTRO delivers products to mainland France and supported European destinations.

Our proposed standard delivery estimates are:

Mainland France: 3–7 business days, including processing.

Other supported EU countries: 5–10 business days, including processing.

These standard estimates include an order processing period of 1–2 business days.

Delivery times may vary for large items, freight shipments, or destinations requiring special logistics.

The delivery terms and charges applicable to an individual order will be disclosed before purchase.

For further information, please consult our Shipping and Delivery Policy.

Article 9 — Delivery Obligations

Products will be delivered within the agreed period.

Where no delivery deadline has been agreed, delivery will take place within the period required by applicable law.

In the event of a failure to deliver within the agreed timeframe, the customer may exercise the remedies provided under applicable consumer legislation.

The seller remains responsible for delivery risks until physical possession is transferred to the customer or a person designated by the customer, except where the law provides otherwise.

Article 10 — Right of Withdrawal

In accordance with applicable consumer protection legislation, consumers generally have a period of 14 calendar days from receipt of the goods to withdraw from a distance purchase without providing a reason.

To exercise this right, customers must communicate their withdrawal decision to:

contact@snal-electro.fr

The customer must return the goods within 14 calendar days after notifying the seller of the withdrawal.

The direct return shipping costs are borne by the customer where lawfully disclosed, except where otherwise provided by law.

Any applicable statutory exceptions will be disclosed to the customer.

Further information and a model withdrawal form are available in our Return and Refund Policy.

Article 11 — Refunds

For a valid statutory withdrawal, SNAL ELECTRO will reimburse payments received, including applicable standard delivery charges, within 14 calendar days after being informed of the customer's decision to withdraw.

Refunds may be withheld until the goods are received or until evidence of return shipment is provided, whichever occurs first, as permitted by law.

Refunds will be processed through the original payment method unless the customer expressly agrees to another method.

No restocking fee is charged for a statutory withdrawal.

Article 12 — Legal Guarantees

Products sold by SNAL ELECTRO are covered by mandatory legal guarantees under applicable French consumer legislation.

Legal Guarantee of Conformity

Consumers generally benefit from a two-year legal guarantee of conformity beginning on the date of delivery.

Where products do not conform to the sales contract, the customer may be entitled to repair or replacement free of charge.

Where legally justified, the customer may also request a price reduction or termination of the contract and a refund.

Guarantee Against Hidden Defects

Customers may also benefit from the legal guarantee against hidden defects under Articles 1641 and following of the French Civil Code.

These statutory guarantees operate independently of any optional commercial or manufacturer's warranty.

Article 13 — Customer Obligations

Customers agree to provide accurate information required for order fulfillment.

Customers should ensure that their delivery information is complete and that they are reasonably available to receive their shipments.

Any additional responsibilities must comply with applicable consumer protection laws.

Article 14 — Complaints and Customer Service

Customers may contact us regarding:

Order problems.
Missing products.
Damaged items.
Delivery disputes.
Product defects.
Returns and refunds.

All requests should be sent to:

contact@snal-electro.fr

Please include your order number and a description of the issue.

We will review complaints and seek an appropriate resolution in accordance with the applicable law.

Article 15 — Consumer Mediation

In the event of a dispute, customers should first submit their complaint directly to SNAL ELECTRO.

Where an amicable resolution cannot be reached, eligible consumers may use a competent consumer mediation service in accordance with the French Consumer Code.

The identity and contact details of the designated consumer mediator will be provided in the store's legal information.

Consumers also retain the right to pursue available judicial remedies.

Article 16 — Personal Data

Personal information collected during the purchasing process is processed in accordance with our Privacy Policy and applicable data protection legislation.

Customers may exercise their GDPR rights by contacting contact@snal-electro.fr.

Article 17 — Force Majeure

Where extraordinary circumstances outside the reasonable control of the parties prevent performance, the applicable rules governing force majeure may apply.

This clause does not remove or restrict mandatory consumer rights, including applicable delivery, cancellation, and reimbursement rights.