Shipping policy

Shipping and Delivery Policy

Last updated: October 12, 2026

At SNAL ELECTRO, we are committed to providing transparent, reliable, and efficient delivery services for our customers in France and across supported European destinations.

This Shipping and Delivery Policy explains our order processing procedures, estimated delivery times, shipping charges, and customer support arrangements.

Website: https://snal-electro.fr/

Customer support: contact@snal-electro.fr

1. Shipping Destinations

SNAL ELECTRO offers delivery throughout mainland France and to supported European countries.

Delivery availability is determined by the destination selected at checkout.

Some remote regions, islands, and international destinations may require additional delivery time or special transportation arrangements.

Certain bulky products may have geographic delivery restrictions.

If a destination cannot be selected during checkout, delivery is not currently available through our standard online ordering service.

2. Order Processing Time

Orders are generally prepared and processed within 1–2 business days after payment confirmation.

Our order processing schedule is:

  • Monday to Friday.

  • Excluding French public holidays.

  • Order processing cutoff: 2:00 PM, Paris local time.

Orders placed after the cutoff time generally begin processing on the next business day.

Orders placed on weekends or French public holidays are generally processed on the next working day.

Processing time is separate from shipping transit time.

3. Estimated Delivery Times

Our standard estimated delivery times are:

Delivery destination Processing time Transit time Total estimated delivery
Mainland France 1–2 business days 2–5 business days 3–7 business days
Other supported EU countries 1–2 business days 4–8 business days 5–10 business days

Delivery estimates are calculated from confirmed payment and exclude weekends and French public holidays.

The delivery date or timeframe provided for a specific order at checkout or in the order confirmation will take precedence where applicable.

These estimates represent standard delivery services. Products requiring special handling may have different delivery times, which will be disclosed before purchase.

4. Shipping Fees

Shipping fees are determined according to the customer's destination, product dimensions, weight, and selected delivery service.

The applicable shipping cost is displayed during checkout before the customer confirms and pays for the order.

Any advertised free-shipping offer applies only to eligible products, destinations, and orders under the conditions stated in that offer.

No additional standard shipping fee will be imposed after an order has been accepted and paid for.

5. Large and Bulky Items

Some home appliances, furniture, and other large products require specialized delivery services.

These products may require:

  • Palletized or freight transportation.

  • Additional handling procedures.

  • Delivery appointments.

  • Ground-floor or curbside delivery.

  • Special packaging or transportation equipment.

Any material delivery restrictions, special fees, or longer delivery estimates will be communicated before purchase.

Installation, assembly, and removal of existing equipment are not included unless expressly offered and confirmed with the order.

6. Delivery Partners

Orders are shipped using suitable parcel delivery companies or freight carriers according to the product, destination, and available delivery service.

The selected carrier may differ depending on product dimensions and the shipping location.

Where tracking is available, the customer will receive tracking details after dispatch.

7. Shipping Confirmation and Tracking

Once an order has been dispatched, customers will normally receive a shipping confirmation email.

This email may include:

  • Order reference number.

  • Shipping carrier information.

  • Tracking number, where available.

  • Estimated delivery information.

Tracking information may require some time to become available after dispatch.

8. Delivery Delays

Occasionally, delivery may be affected by events such as adverse weather, transportation disruptions, public holidays, customs procedures, or exceptional logistics issues.

If we become aware of a significant delay, we will make reasonable efforts to inform the customer and provide updated delivery information.

Customers retain all statutory rights relating to late or failed delivery.

In accordance with applicable law, delivery must take place within the agreed period or, in the absence of an agreed deadline, no later than 30 days after conclusion of the contract.

Where delivery is overdue, customers may request delivery within a reasonable additional period and, when legally entitled, cancel the contract and obtain a refund.

9. Incorrect or Incomplete Delivery Addresses

Customers are responsible for providing accurate and complete delivery information.

Please ensure the following information is correct:

  • Full name.

  • Street address and building number.

  • Apartment or access information, where applicable.

  • Postal code and city.

  • Country.

  • Telephone number, where requested for delivery.

If an address correction is required, please contact us as soon as possible.

Any additional charges caused by a customer-requested address change or an incorrect address will be communicated where applicable and legally permitted.

10. Missing, Damaged, or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, contact us at:

contact@snal-electro.fr

Please provide your order number, a description of the issue, and supporting photographs where available.

We will investigate and arrange an appropriate remedy in accordance with your legal rights.

Damage reported after delivery does not automatically invalidate the consumer's statutory guarantees.

11. Failed Delivery Attempts

When a carrier cannot complete delivery, it may arrange another attempt, offer collection from a designated location, or contact the customer to schedule a new delivery.

If a shipment is returned to us, we will contact the customer to determine an appropriate solution.

Consumer rights and any liability for delivery costs will be determined according to the circumstances and applicable law.

12. European Cross-Border Deliveries

For shipments between EU member states, standard intra-EU goods deliveries generally do not involve customs import duties.

Deliveries to European countries outside the EU, such as Switzerland, may be subject to customs duties, import taxes, and local clearance charges.

Where applicable, these charges and the party responsible for paying them will be disclosed before the order is placed.

Available shipping countries and delivery charges are displayed at checkout.

13. Customer Support

For questions relating to deliveries, shipping estimates, or order tracking, please contact:

SNAL ELECTRO

26 Rue Bosquet, 75007 Paris, France

Email: contact@snal-electro.fr

Website: https://snal-electro.fr/

Our customer service team will respond as soon as reasonably possible during business days.